SHIPPING
Fast shipping is our secret!
When we design our products we always keep in mind that they will travel around the
world, so we want to make the delivery process as easy, robust and cheap as possible.
And that's why we've spent a considerable amount of time analyzing shippment options
to create the optimal packing methods and select the best delivery offers.
Psst.. below we share some details to let you be sure that your
order will be safe and sound in transportation.
Packing and
shipment process
A new orderd was placed
- We receive information about a new order
- We double check all the details of the order
- We complete the order and prepare it for packing
The order is getting ready for a journey
- We use cardboards with corner-edge protection
- The package is covered with a glass fibre reinforced packing tape
- The items won't be moving inside the box in the transportation
On the way to the new home
- The shipment is ready to go
- We hand the order over to delivery company
Home sweet home
- Courier delivers the package to your home
- Unbox the order
- Set it up and it's ready to play
Delivered by
Return policy
Learn more on how you can return a
product and get a full refund.
FAQ
Frequently asked questions
When will I receive my order?
As soon as we receive payment, your order goes to process and to be manufactured. Standard manufacturing time is 8-12 working days ( from Monday to Friday). Then shipment to US takes ~4-5 days, Europe ~ 3 days
Can I connect mats with Playstation 2/3/4 or Nintendo Wii?
Our mats work with Playstation 2, 3 and 4 consoles as well as the Nintendo Wii console. All you need to do is connect the mat through a converter available on our store. In our offer you will find converters for Playstation 2, Playstation 3, Playstation 4 and Nintendo Wii consoles
Where can I check shipment rate?
To check shipment rate please add product you’re interested in to cart and calculate shipment to pinted address.
What is the difference between EX PRO 2 and EX PRO X?
The only difference is the finish. X version has all polycarbonate panels under printed. But it’s still 4 active panels DDR pad.
My pad got damaged during delivery. What should I do?
Please, write down the damage report with the courier who delivering the parcel. Without a damage report we have no guarantee for cost compensation. Later, we must file a claim for damage to the package. Please send us photo of damage dance mat and box.
Still have a question or want to learn more?
Visit our community on Reddit.
All clear? Check out our brilliant products!
