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FAQ
Frequently asked questions
When will I receive my order?
As soon as we receive payment, your order goes to process and to be manufactured. Standard manufacturing time is 8-12 working days ( from Monday to Friday). Then shipment to US takes ~4-5 days, Europe ~ 3 days
Can I connect mats with Playstation 2/3/4 or Nintendo Wii?
Our mats work with Playstation 2, 3 and 4 consoles as well as the Nintendo Wii console. All you need to do is connect the mat through a converter available on our store. In our offer you will find converters for Playstation 2, Playstation 3, Playstation 4 and Nintendo Wii consoles
Where can I check shipment rate?
To check shipment rate please add product you’re interested in to cart and calculate shipment to pinted address.
What is the difference between EX PRO 2 and EX PRO X?
The only difference is the finish. X version has all polycarbonate panels under printed. But it’s still 4 active panels DDR pad.
My pad got damaged during delivery. What should I do?
Please, write down the damage report with the courier who delivering the parcel. Without a damage report we have no guarantee for cost compensation. Later, we must file a claim for damage to the package. Please send us photo of damage dance mat and box.
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